Frequently Asked Questions
What is Duty Free
Duty free is the system of retail outlets that are exempt from the payment of certain local or national taxes and duties, which allows to reduce the price of represented goods. According to the Customs Code, goods cannot be imported to the domestic market and can be sold only to the customers, who are leaving the territory of the Republic of Azerbaijan.
Who can buy the duty free goods?
To purchase items in Duty Free you, need to be a passenger departing abroad.
How do I make a pre-order?
To make a pre-order at our website you need to select items from any category. mydutyfree.net. offers the most popular products from the duty free shops. To order the items you are interested in you need to select them to the Shopping cart. When you select and add all the products to the Shopping cart, you will see all the items with a total price. To pre-order products, click the "Continue" button, fill in the simple form with your flight details and your contacting information. You will receive an email letter with the information on your order and the link to confirm the relevance of the order. The employee of duty free will contact you if there are any further questions.
Do I need registration to make a pre-order?
You don’t need to register on mydutyfree.net to use the service. But if you register using your e-mail or login with your Facebook/Vkontakte account, you’ll be able to look through your previous pre-orders, cancel pre-orders you’ve made, create wishlists. Registration also simplifies pre-order making procedure.
Can I buy something for my friends?
If your friends want to ask you to bring them something from duty-free, you can use our “shared shopping cart” feature. Invite a friend to add goods to your purchase, and tell him/her your order number. Your friend can choose products on mydutyfree.net, add them to the cart, select the “Add to friend's order“ option on the checkout page, and enter the number of your order along with his/hers name. Your will receive an e-mail with information about the added goods. You can pick up the shared order at MyDutyFree pickup point at the airport before your flight.
Can I get other advantages?
You can also enjoy the advantages of our special offers. We do our best updating the range of arrivals, putting them in a separate category for your convenience.
How can I save my money?
Mydutyfree.net provides discounts up to 10% on all products displayed on the site, except for the goods from Special Offers category and other promo-campaigns. The discounts are not cumulative. Clients of MyDutyFree partner companies can use a partner discount (additional 2% to the basic 10% discount). As a rule, an extra discount is granted when using a promotional code, which you receive, purchasing a service from a partner company. You can enter your promo code in the corresponding field at the checkout page. The code may be used only once. If you are a MasterCard holder, you receive an additional 5% discount, that is, you can make purchases with a 15% discount. In order to use the discount, you need to enter a promo-word (which you can find on the MasterCard website ) in the promo code field while placing your pre-order. You also need to pay the full amount of your purchase with the your MasterCard card at the airport.
Have DF any restrictions on goods import?
Kindly note that different countries have different restrictions on the import of various goods, so take them into consideration when making your order online. You may see the constraints of the different countries by following the link: http://www.worlddutyfree.com/information/customs-allowances.html
How can I receive my order?
You can pick up your order and pay for it at a special duty free spot at the airport at Terminal 1. You can receive your order only if you are a passenger of an international flight, you’ve come to the airport and passed passport control.
Can I make any changes to my order?
You can decline certain goods in your order — just tell the cashier at the airport, which goods you don’t want to purchase. In order to add goods to the order you need to follow the link in the e-mail you’ve received after you’d made your pre-order — it’ll lead you to the page where you can edit your order (this page is also available in your personal account on the web-site. You can also send us an e-mail email@example.com with all the changes you’d like to make to your pre-order. Please note that all the changes should be made 2 hours before your flight.
Can I pay in cash?
In duty free stores at Heydar Aliyev International airport all major currencies are accepted: AZM, EUR, USD, RUB. Prices shown on this website may slightly differ from the actual prices in the duty free shop due to the fact that the exchange rate is constantly fluctuating. We apologize for this inconvenience.
What credit cards do you accept in Duty Free stores?
We accept all major credit cards: Visa, MasterCard, Maestro.
What do I need to have with me to get my order at Duty Free pickup point?
You need to have an ID and your boarding pass.
How can I cancel my order?
To cancel your order, send us an e-mail firstname.lastname@example.org or do it from your personal account.
How do I return goods?
Concerning Return Policy please write to email@example.com. All information is indicated on the receipt of the product you purchased.
***You should take into account the fact that the products featured at our site are in limited quantity in the warehouse and in the duty free shop, and some items may not be available when collecting the order. If you pre-ordered less than one day prior to your flight, MyDutyFree may not be able to contact you and inform about the absence of a product.
In case of technical problems on the site please contact with our support firstname.lastname@example.org