Frequently Asked Questions

Duty free is the system of retail outlets that are exempt from the payment of certain local or national taxes and duties, which allows to reduce the price of represented goods. According to the Customs Code, goods cannot be imported to the domestic market and can be sold only to the customers, who are leaving the territory of the Republic of Azerbaijan.

To purchase goods in duty free, you must be a passenger on an international flight.

To make a pre-order at our website you need to select items from any category. mydutyfree.net. offers the most popular products from the duty free shops. To order the items you are interested in you need to select them to the Shopping cart. When you select and add all the products to the Shopping cart, you will see all the items with a total price. To pre-order products, click the "Continue" button, fill in the simple form with your flight details and your contacting information. You will receive an email letter with the information on your order and the link to confirm the relevance of the order. The employee of duty free will contact you if there are any further questions.

In order to place a pre-selection, registration at mydutyfree.net is required. This will allow you to cancel your choice, view purchase history and create a wishlist. Registration also simplifies making a pre-selection. You can sign-in via accounts on social networking sites, such as Google+ or Facebook.

If your friends want to ask you to bring them something from duty free, you can use the "shared basket" function. After you have completed your shopping cart, click on the "Share Basket" button. Using the link, you can invite a friend to add items to your order. Your friend can choose the products on mydutyfree.net and add them to your shared cart. You will receive an email with information about the added items. You can pick up the joint order at a MyDutyFree pickup point at the airport before your flight.

You can also enjoy the advantages of our special offers. We do our best updating the range of arrivals, putting them in a separate category for your convenience.

Mydutyfree.net provides discounts up to 15% on all products displayed on the site, except for the goods from Special Offers category and other promo-campaigns. The discounts are not cumulative.

Kindly note that different countries have different restrictions on the import of various goods, so take them into consideration when making your order online. You may see the constraints of the different countries by following the link: https://mydutyfree.net/customs-allowances

You can pick up your order and pay for it at a special duty free spot at the airport at Terminal 1. You can receive your order only if you are a passenger of an international flight, you’ve come to the airport and passed passport control.

If you've changed your mind about certain items in your choice, tell the cashier directly in the store, and they would remove it from your purchase. If you want to add some goods to your purchase, please create another pre-selection. Discounts do not apply to the goods you add to your purchase in the store.

In duty free stores at Heydar Aliyev International airport all major currencies are accepted: AZM, EUR, USD, RUB. Prices shown on this website may slightly differ from the actual prices in the duty free shop due to the fact that the exchange rate is constantly fluctuating. We apologize for this inconvenience.

We accept all major credit cards: Visa, MasterCard, Maestro.

You need to have an ID and your boarding pass.

You can cancel your order from your personal account.

Concerning Return Policy please write to info@dutyfree.az. All information is indicated on the receipt of the product you purchased. ***You should take into account the fact that the products featured at our site are in limited quantity in the warehouse and in the duty free shop, and some items may not be available when collecting the order. If you pre-ordered less than one day prior to your flight, MyDutyFree may not be able to contact you and inform about the absence of a product.